top of page

JDL SUPPORT

Equipment Questions? Start Here.

Whether you are evaluating equipment before purchasing or have a question about a product, JDL provides a clear starting point for machine, tooling and purchasing inquiries.

HOW CAN WE HELP?

Start With Your Question

Choose the type of information you need so you can find the appropriate resource or provide JDL with the details needed to understand your inquiry.

Machine Selection

Comparing CNC or fabrication equipment for a particular application.

Product Questions

Questions about the published information for a machine, accessory or other product.

Tooling & Workholding

Questions about tooling, workholding and related equipment considerations.

Order Questions

Questions relating to an existing JDL order or purchase.

Planning & Requirements

Information to consider when evaluating workspace, access and electrical requirements.

Buyer Resources

Research machine types, comparisons, specifications and purchasing considerations.

HELP US UNDERSTAND YOUR APPLICATION

What Information Should You Provide?

For equipment-selection or technical purchasing questions, providing a few details about your intended application can help make the inquiry clearer.

01

Intended Application

What are you planning to make or what operation do you need to perform?

02

Material

What material or materials are involved?

03

Workpiece Dimensions

What are the approximate dimensions of the parts or material?

04

Required Operations

Milling, turning, routing, cutting, forming, drilling or another process?

05

Equipment Being Considered

Include the product name, SKU or link if you are already considering a particular machine.

06

Specific Questions

Tell JDL what you need clarified before making your decision.

PRE-PURCHASE SUPPORT

Research the Machine Before You Purchase

Before ordering machinery, compare the published specifications with your intended application and operating environment. Consider the complete setup rather than the machine alone.

Application

Material

Workpiece Size

Machine Specifications

Tooling & Workholding

Available Workspace

Electrical Requirements

Related Accessories

ALREADY PLACED AN ORDER?

Include Your Order Details When Contacting JDL

If your question relates to an existing purchase, include the information available from your order so JDL can identify the transaction and understand your inquiry.

Order Number

Name Used for the Order

Product or SKU

Description of Your Question

Relevant Photos or Information, if applicable

PLANNING FOR EQUIPMENT

Consider the Operating Environment

Machine requirements vary by model. Before purchasing, review the published information for the individual product and consider how the equipment will fit into your workspace and workflow.

Machine Dimensions
Workspace
Access Route
Electrical Supply
Tooling & Workholding
Supporting Equipment
Operating Environment

Note: Always verify the specifications and requirements of the individual machine being considered.

TOOLING & ACCESSORIES

Plan the Complete Machine Setup

The appropriate tooling, workholding and accessories depend on the machine, workpiece, material and intended operation. Evaluate these requirements alongside the equipment itself.

Tooling & Workholding

Machine Vises

Chucks & Collets

Cutting Tools

Rotary Axes & Indexers

CNC Controllers & Electronics

Machine Accessories

Replacement Parts

JDL KNOWLEDGE CENTER

Your Question May Already Be Covered

Explore practical buyer guides, equipment comparisons and technical explainers covering CNC machines, fabrication equipment, tooling and machine planning.

How to Choose a Benchtop CNC Mill

CNC Mill vs. CNC Router

Understanding CNC Machine Specifications

CNC Tooling & Workholding Guide

Fiber Laser vs. CNC Plasma Cutting

Planning for CNC Machine Delivery & Installation

SUPPORT FAQ

Common Equipment & Purchasing Questions

CONTACT JDL

Still Need Help?

Contact JDL with your equipment, product, purchasing or order question and include as much relevant information as possible.

JDL Precision CNC Machine Inc.

2732 W 16th St, Brooklyn, NY 11224

(718) 372-7390

bottom of page